Technical Support IT Specialist Job
At Arvato, we see logistics as far more than just moving goods. We are a global team of over 17,000 professionals at nearly 100 locations worldwide, leveraging state-of-the-art cloud technologies to develop innovative supply chain and e-commerce solutions.
We are looking for a Technical Support IT Specialist to join our Central Services team in Pleasant Prairie, Wisconsin. This is your entry point into a world-class IT organization where you will support both US and international business lines. If you are a tech-savvy problem-solver with excellent communication skills and a passion for helping people, this role offers a fantastic opportunity to grow your career with a company that invests in its employees’ futures.
Launch Your IT Career with a Global Logistics Leader
Company: Arvato • Location: Pleasant Prairie, WI • Job Type: Full-Time
As a Technical Support IT Specialist, you will be the first point of contact for our high-end clientele and internal users that providing critical first-level IT support. Your mission is to resolve technical inquiries and incidents efficiently ensuring minimal downtime and a seamless user experience.
You will demonstrate initiative and the capacity to work independently while also collaborating with a global team. This position is perfect for someone who is a quick learner, enjoys explaining complex topics in simple terms and thrives in a dynamic, fast-paced environment where no two days are the same.
A Detailed Look at Your Key Responsibilities
Your role is multifaceted, blending direct user support with proactive system monitoring and process improvement. You will be entrusted with a wide range of critical tasks that are essential to our daily operations.
Direct Technical Support and Issue Resolution
- You will provide professional technical support to users by responding to inquiries through multiple channels including Jira ticketing systems, email and other support platforms.
- You will be responsible for logging, prioritizing, troubleshooting and resolving a wide array of system issues.
- You will exercise sound judgment to escalate complex technical cases to higher-level support teams or third-party vendors when necessary ensuring all issues are tracked to resolution.
- You will perform additional operational tasks as required such as website testing, data entry and order entry to support broader business functions.
Proactive Monitoring and Collaboration
- You will actively monitor system performance to proactively identify and address potential issues before they impact our users, helping to ensure continuous service.
- You will collaborate closely with internal departments and external partners to follow up on customer inquiries, delivering timely and accurate solutions.
- You will support both US and international lines of business ensuring compliance with company procedures and smoothly adapting to any program changes or updates.
Knowledge Management and Process Improvement
- You will take ownership of our knowledge base by creating, updating and maintaining technical documentation, FAQs and helpful articles.
- You will assist users with new tools, software updates and technology best practices, acting as a guide and educator.
- You will be encouraged to identify emerging issues, trending problems and opportunities to streamline procedures, actively contributing to our culture of continuous improvement.
The Ideal Candidate: Skills and Qualifications You Bring
We are looking for a candidate with a strong technical foundation and the soft skills to deliver exceptional customer service.
Required Qualifications and Experience:
- An Associate’s degree in Computer Science, Information Technology or a related field is preferred and/or 1-3 years of experience in a technical support, help desk or IT operations role.
- Excellent written and verbal communication skills are essential with the ability to understand and clearly explain complex technical topics.
- Strong familiarity with PCs including the MS Windows Operating System and internet protocols.
- A working knowledge of the Microsoft Office Suite including Word, Excel and Outlook.
- Familiarity with industry-standard ticketing systems like ServiceNow, Jiraor Zendesk.
Preferred Skills That Will Set You Apart:
- Previous experience in a fast-paced, high-volume warehouse or logistics environment.
- Knowledge of SAP software as it pertains to warehouse activities.
- A proven track record in a technical support role.
The Rewards and Benefits of Joining Our Team
Arvato values its employees and offers a comprehensive benefits package designed to support your health, financial well-being and professional growth.
- Health and Wellness:Â Medical, Dental and Vision insurance along with Life Insurance and Disability Pay.
- Financial Future: A 401(k) retirement plan with a generous company matching contribution of up to 6%.
- Work-Life Balance: Paid Time Off including paid holidays to help you rest and recharge.
- Flexible Spending Accounts for healthcare and dependent care expenses.
- Voluntary Benefits:Â Access to legal and financial assistance plans, pet insurance and more.
- Support Systems: An Employee Assistance Program to provide confidential support when you need it.
- Growth Opportunities:Â Ongoing development including tuition reimbursement, scholarships and professional training programs.
- Additional Perks: Commuter benefits and regular employee engagement activities to foster a connected and positive workplace culture.
How to Apply for This Position
If you are a motivated individual with a passion for technology and customer service, we encourage you to apply for this Technical Support IT Specialist role. This position is located in-person in Pleasant Prairie, WI and offers a clear path for growth within a global IT organization.
[Click Here to Apply for the Technical Support IT Position on LinkedIn]
Join us at Arvato and become a key player in powering the sophisticated logistics and technology solutions that drive our clients’ success.
