Technical Support IT Specialist Job

At Arvato, we see logistics as far more than just moving goods. We are a global team of over 17,000 professionals at nearly 100 locations worldwide, leveraging state-of-the-art cloud technologies to develop innovative supply chain and e-commerce solutions.

We are looking for a Technical Support IT Specialist to join our Central Services team in Pleasant Prairie, Wisconsin. This is your entry point into a world-class IT organization where you will support both US and international business lines. If you are a tech-savvy problem-solver with excellent communication skills and a passion for helping people, this role offers a fantastic opportunity to grow your career with a company that invests in its employees’ futures.

Launch Your IT Career with a Global Logistics Leader

Company: Arvato • Location: Pleasant Prairie, WI • Job Type: Full-Time

As a Technical Support IT Specialist, you will be the first point of contact for our high-end clientele and internal users that providing critical first-level IT support. Your mission is to resolve technical inquiries and incidents efficiently ensuring minimal downtime and a seamless user experience.

You will demonstrate initiative and the capacity to work independently while also collaborating with a global team. This position is perfect for someone who is a quick learner, enjoys explaining complex topics in simple terms and thrives in a dynamic, fast-paced environment where no two days are the same.

A Detailed Look at Your Key Responsibilities

Your role is multifaceted, blending direct user support with proactive system monitoring and process improvement. You will be entrusted with a wide range of critical tasks that are essential to our daily operations.

Direct Technical Support and Issue Resolution

You will provide professional technical support to users by responding to inquiries through multiple channels including Jira ticketing systems, email and other support platforms.
You will be responsible for logging, prioritizing, troubleshooting and resolving a wide array of system issues.
You will exercise sound judgment to escalate complex technical cases to higher-level support teams or third-party vendors when necessary ensuring all issues are tracked to resolution.
You will perform additional operational tasks as required such as website testing, data entry and order entry to support broader business functions.

Proactive Monitoring and Collaboration

You will actively monitor system performance to proactively identify and address potential issues before they impact our users, helping to ensure continuous service.
You will collaborate closely with internal departments and external partners to follow up on customer inquiries, delivering timely and accurate solutions.
You will support both US and international lines of business ensuring compliance with company procedures and smoothly adapting to any program changes or updates.

Knowledge Management and Process Improvement

You will take ownership of our knowledge base by creating, updating and maintaining technical documentation, FAQs and helpful articles.
You will assist users with new tools, software updates and technology best practices, acting as a guide and educator.
You will be encouraged to identify emerging issues, trending problems and opportunities to streamline procedures, actively contributing to our culture of continuous improvement.

The Ideal Candidate: Skills and Qualifications You Bring

We are looking for a candidate with a strong technical foundation and the soft skills to deliver exceptional customer service.

Required Qualifications and Experience:

An Associate’s degree in Computer Science, Information Technology or a related field is preferred and/or 1-3 years of experience in a technical support, help desk or IT operations role.
Excellent written and verbal communication skills are essential with the ability to understand and clearly explain complex technical topics.
Strong familiarity with PCs including the MS Windows Operating System and internet protocols.
A working knowledge of the Microsoft Office Suite including Word, Excel and Outlook.
Familiarity with industry-standard ticketing systems like ServiceNow, Jiraor Zendesk.

Preferred Skills That Will Set You Apart:

Previous experience in a fast-paced, high-volume warehouse or logistics environment.
Knowledge of SAP software as it pertains to warehouse activities.
A proven track record in a technical support role.

The Rewards and Benefits of Joining Our Team

Arvato values its employees and offers a comprehensive benefits package designed to support your health, financial well-being and professional growth.

Health and Wellness: Medical, Dental and Vision insurance along with Life Insurance and Disability Pay.
Financial Future: A 401(k) retirement plan with a generous company matching contribution of up to 6%.
Work-Life Balance: Paid Time Off including paid holidays to help you rest and recharge.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary Benefits: Access to legal and financial assistance plans, pet insurance and more.
Support Systems: An Employee Assistance Program to provide confidential support when you need it.
Growth Opportunities: Ongoing development including tuition reimbursement, scholarships and professional training programs.
Additional Perks: Commuter benefits and regular employee engagement activities to foster a connected and positive workplace culture.

How to Apply for This Position

If you are a motivated individual with a passion for technology and customer service, we encourage you to apply for this Technical Support IT Specialist role. This position is located in-person in Pleasant Prairie, WI and offers a clear path for growth within a global IT organization.

[Click Here to Apply for the Technical Support IT Position on LinkedIn]

Join us at Arvato and become a key player in powering the sophisticated logistics and technology solutions that drive our clients’ success.